FAQs
Your questions, answered.
The things patients and families ask us most — in plain terms.
Does dialysis hurt?
For most people, no. You may feel a small prick when the needles are placed at the start, but the session itself is not painful. Many patients rest, read, or watch something while the machine works.
How long is a session, and how often?
A typical hemodialysis session lasts about four hours, three times a week. Your nephrologist sets the exact schedule based on your needs.
Does PhilHealth cover dialysis?
Yes. PhilHealth has a hemodialysis benefit package that covers most of the cost of each session for qualified members. As a private center, the government’s No Balance Billing policy does not apply here — but we keep any additional cost to a minimum, limited to optional add-ons, certain laboratories and unforeseen expenses. Bring your Member Data Record (MDR) and we will explain exactly what applies to you.
Can I still work and travel on dialysis?
Many patients do both. Work is possible around your schedule, and travel is possible with planning and your nephrologist’s clearance.
What should I eat?
The three minerals that matter most are salt (sodium), potassium and phosphorus, plus your fluid intake. Our renal dietitian builds a plan around real Filipino food and your preferences.
What do I bring to my first visit?
A valid ID, your PhilHealth Member Data Record (MDR), any referral and recent lab results, and a list of your current medicines. A trusted companion is welcome too.
Can I transfer from another dialysis center?
Yes, and it is entirely your right. The safe way is planned and documented — bring your latest dialysis records, labs and prescription, and we will take care of continuity so there is no gap in treatment.
Is this website for emergencies?
No. This site is for information and requests only. If you are having a medical emergency, call your nearest center or go to the nearest hospital emergency room right away.
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